Return Policy

VisionixPro.com

At Visionix Corporation, customer satisfaction is important to us. This Refund & Return Policy explains how returns, refunds, and related issues are handled for purchases made on visionixpro.com operated by Visionix Corporation.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, all of the following conditions must be met:

  • The item must be in its original condition as received

  • The item must be unused, unopened, and unaltered

  • All original packaging, accessories, and inserts must be included

  • A valid proof of purchase is required

To initiate a return, please contact us at:
📧 info@visionixpro.com

Returns must be approved before being sent. Unauthorized returns will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged during shipping

  • Defective

  • Incorrect or different from what you ordered

Please contact us within 48 hours of delivery at:
📧 info@visionixpro.com

Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

3. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Bulk or wholesale purchases (10 units or more)

  • Clearance or final sale items

  • Digital products or gift cards

  • Items that have been opened, used, or altered

Please review your order carefully before completing checkout.

4. Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please:

  1. Request a return for the original item

  2. Place a new order for the desired product after the return is approved

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Refunds are typically processed within 7–10 business days

  • Bank or card issuer processing times may vary

If you have not received your refund within 15 business days after approval, please contact us at:
📧 info@visionixpro.com

6. Return Shipping

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping costs

  • For all other approved returns, customers are responsible for return shipping fees

  • Shipping costs are non-refundable unless required by applicable law

7. Refused or Undeliverable Packages

If a package is refused or returned due to customer-provided errors (such as an incorrect address), the refund may be adjusted in accordance with our shipping and handling costs.

8. Contact Information

For all return, refund, or order-related questions, please contact:

VisionixPro Customer Support
📧 Email: info@visionixpro.com
🌐 Website: visionixpro.com